Product Complaints and Disputes Resolution

Issues with Delivery

If your order arrives with visible damage, incorrect items, or missing components, please notify us within 48 hours of receipt by writing to: info@unobazaar.com.

You will receive an automatic confirmation email. Kindly reply to that message with clear photos showing:

• The outer packaging, including the shipping label

• The contents of the delivery, highlighting any damage or discrepancies

We treat these reports with high priority and apologize for any inconvenience this may cause.

Product Use or Performance Issues

If you’re experiencing problems while using a product—even after following the provided instructions—please contact us at info@unobazaar.com.

Once you receive the automated reply, please respond with a photo or video clearly showing the issue (e.g., the product not turning on, not charging, or malfunctioning).

If the issue cannot be demonstrated visually, we may ask you to return the product to our warehouse for evaluation.
Note: Return shipping costs are the responsibility of the sender. Cash-on-delivery (COD) returns will not be accepted.

Dispute Resolution

If you are not satisfied with the resolution of your complaint and no mutual agreement can be reached, you may submit your case to the European Online Dispute Resolution (ODR) platform.

Please note that only claims meeting all the criteria outlined above will be considered eligible.

For additional details, please refer to our Terms and Conditions and Cookie Policy, available via the links in the footer of this website.

Company Information:
CORA SRL
VAT No.: IT00496220229
VIALE DEL LAVORO 3 – 38068 – ROVERETO (TN)
Italy